FAQ's

Experience the Elegance and Style in Every Image
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<strong>SHIPPING & ORDER</strong>

SHIPPING & ORDER

Can I change or cancel my order once I’ve placed it?

Changes or cancellations may be possible within a short time window after placing your order. Please contact customer support as soon as possible.

How long will it take for my order to arrive?
  • UK: 2–5 working days (shipped from London, UK)
  • EU: 2–5 working days (shipped from Paris, France)
  • US: 2–7 working days (shipped from London, UK)
What forms of payment do you accept?

We accept major credit/debit cards, PayPal, and select digital payment services. Full list available at checkout.

How do I track my order?

Once your order is dispatched, you’ll receive a tracking link via email to monitor delivery status.

Do you ship internationally?

Yes, we ship to most countries. Delivery times and shipping costs vary based on destination.

DELIVERIES, RETURN, REFUNDS

DELIVERIES, RETURN, REFUNDS

Can I change or cancel my order once I’ve placed it?

Yes, if the order has not been dispatched. Contact support promptly for assistance.

How long will it take for my order to arrive?


See shipping estimates above: UK (2–5 days), EU (2–5 days), US (2–7 days).

What forms of payment do you accept?

We accept Visa, Mastercard, PayPal, and other secure payment options.

What is your return policy?

Items can be returned within 30 days of receipt in original condition. Contact us to initiate a return.

When will I receive my refund?

Refunds are typically processed within 5–10 business days after the returned item is received and inspected.

OUR PRODUCTS

OUR PRODUCTS

Can I change or cancel my order once I’ve placed it?

Yes, but only if the order hasn’t been shipped yet. Contact us immediately to request changes.


How long will it take for my order to arrive?


Delivery times vary by region:

  • UK: 2–5 working days
  • EU: 2–5 working days
  • US: 2–7 working days






What forms of payment do you accept?

All major payment methods including debit/credit cards, PayPal, and digital wallets.

Are your products ethically sourced?

Yes, we work with suppliers who follow ethical labor and sourcing practices.

Do you offer product warranties or guarantees?

Yes, most of our products come with a 12-month warranty. Details are available on individual product pages.

Delivery

Free shipping on orders over €200. Enjoy fast, worldwide delivery service.

Customer service

Reach us at cs@omelatte.com or call +32 472 137 907 for assistance.

Secure payment

Multiple ways to pay — Cards, PayPal, and other secure checkout options.

Gift

Celebrate every moment with Gemza. Thoughtful jewelry made to be loved.

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